FAQ
Prices are as marked + only while stock lasts. Units are very limited. If you have an item in your cart, this will not save if another customer has this in their cart & checks out first.
All sale + discounted orders will be packaged in a small cotton pouch with crystal card (no jewellery box).
Archive Sale, Sale items & Flash Sale items are excluded from refunds, exchanges, credit notes and warranties due to these items being heavily discounted.
A sizing guide is available on each product in the 'sizing' tab. Please refer to this and then measure around the widest part of your fingers (the knuckle) with a tape measure. For rings with a thicker band we recommend going up a size than what you would normally select.
Click here for our printable Ring Size Chart.
Jewellery purchased online or in store at Krystle Knight Jewellery come with a 6 month warranty (sale items excluded). The warranty does not cover accidental breakages, or general wear + tear such a faded or tarnished jewellery. Our warranty covers manufacturing faults or defects which will be determined by KKJ within this time frame. Once this 6 months has lapsed, unfortunately we are unable to cover under warranty.
Krystle Knight Jewellery does not take responsibility for lost jewellery.
If you wish to cancel your order you may do so up to 24hrs after your purchase is made. A $10 restock fee will apply. In full transparency, this is due to the high fees that bank merchants still charge per order + refund fees to KKJ.
Once an order has been placed we are unable to amend discount codes or refund partial payments. You can save your discount code for next time!
Please email orders@krystleknightjewellery.com if you are having issues using a discount code.
If you have been using or wearing your crystals for some time, or they have been repeatedly touched, it’s a good idea to cleanse.
Cleansing your crystals isn’t a physical process of cleaning them with soap and water, but a spiritual cleanse designed to cleanse the stone of the stored energies, both good and bad, which need to be released. When a crystal is being used specifically for healing it should be cleansed before and after use.
Each of the Krystle Knight crystals are cleansed and specifically programmed prior to being shipped. Over time it is likely your crystal will absorb a range of energies so please regularly cleanse your crystal (daily, weekly, bi-weekly or monthly, depending on the use and what is going on for you at this moment in your life).
There’s a couple of ways you can cleanse your crystals to restore them to their original sparkly vibration and enhance their magical healing properties:
1) Visual cleanse. You can use a visualization to cleanse your crystals. Simply hold the crystal, tune into and focus on it. Close your eyes and visualise the crystal to create a connection with it. Then visualise a bright white light surrounding the crystal, followed by a beam of white light coming down through the stone. Visualise this bright white light going into the stone, and all around it, and taking away energy that is stored within the stone. Do this exercise until you feel confident that the white light has done what it needs to do and flushed away any residual energies.
2) White sage cleanse. White sage is known for its cleansing and protective properties. This is a particularly beautiful and effective way to cleanse your clear quartz crystal. You can purchase white sage either in a bundle or via a spray or incense stick at your local natural health foods shop. Simply set up a cup of water to extinguish the stick when you’re done, light the sage and when it catches fire, blow it out and allow the embers to start to smoke. Set your intention to cleanse your crystals and say a prayer of cleansing. A suggested prayer is below: “I cleanse this crystal of any impurities, negativities, or anything that no longer serves me as the owner of the crystal.” Wave the smudge stick or incense stick around the crystal imagining the smoke absorbing any negativity, fears or problems you have experienced during the past period wearing or living near the crystal. See the smoke dissipating and floating away and imagine any negative energy or that which doesn’t serve you flowing out of the crystal and the space around it to make room for positive, fresh, healing energy.
3) Full moon cleanse. This is the easiest and strongest way to cleanse your crystals. Simply place them out under the full moon. If it is cloudy or raining your crystals can still be cleansed but please avoid water as the Krystle Knight crystals do not like water. The full moon period lasts a few days so it’s OK if you miss the actual day of the full moon.
Remember: our crystals are not suitable to be cleansed in the ocean so please don’t get them wet or put them in salt!
Crystals are a natural beauty of the earth and because they are natural it is common for crystals to have unique characteristics and properties. All Krystle Knight crystals are individually selected and hand picked. Each crystal will have its own magic and healing properties. Your crystal will not crack inside (or on the outside) unless it is dropped or knocked.
At KKJ, we try our best to reduce our environmental footprint on this magical earth. Which means, each jewellery order will be packaged in an individual pouch, with the option of a gift box. You will be prompted to select your packaging preference at checkout.
Sale items will be shipped in an individual pouch only.
Any pre orders will be noted with an estimated date of dispatch from our warehouse at the time of ordering. Please note dates can be subject to change due to circumstances outside of our control. If a delivery is delayed we will endeavour to let affected customers know as soon as possible via email with a new delivery date quoted at the time of communication.
If you have ordered styles on pre order along with another style that we have in stock, we will send all items together when the pre order style arrives. If you would prefer them shipped separately, please ensure to include this in notes or send us an email, then we can arrange 2 deliveries. Additional payment for shipping may be required.
Buy now, pay later options available for purchases $50 AUD or more.
All sale + discounted orders will be packaged in a small cotton pouch with crystal card (no jewellery box). Sale items are excluded from refunds, exchanges, credit notes and warranties due to these items being heavily discounted.
When an asterisk (*) is included in the sale title/ description, this means there are some exclusions.