ORDERS, RETURNS + EXCHANGES
Q. How do I exchange an item I have ordered?
We want to make sure you love your KKJ purchase. If for any reason you are not happy with your purchase, you can return your item(s) within 14 days of receiving your order to request a credit note. To be considered for a return all items much be must be unworn, unused and returned in their original packaging.
Please note: Earrings cannot be exchanged due to health regulations. There are no exchanges or refunds on sale items, including the exchange of ring sizes. Any items not thoroughly packaged to avoid damage during shipment will not be accepted. Items must be sent via a trackable postage method. Krystle Knight jewellery cannot be held responsible for goods that may be lost or damaged during return shipping.
If you find that your jewellery has a manufacturing fault, an email must be sent to orders@krystleknightjewellery.com with your order information, address, along with a photo and description of the fault. The information will be assessed.
Q. The jewellery piece I have purchased doesn’t fit me – can I exchange it for a different size?
To prevent this happening please ensure you carefully measure prior to purchase. Size charts are available on our website and please ensure when you measure your finger that you measure your knuckle, to ensure the ring will fit over your whole finger.
If you find the item you have purchased doesn’t fit you may exchange within 7 days from the date of purchase, provided the size you are after in that item is available. This excludes sale items. Please note you are responsible for postage and we don’t refund delivery charges. Any item not thoroughly packaged to avoid damage during shipment won’t be accepted and items must be returned using a trackable postage method. Please note - a credit note will be issued. We do not offer direct exchanges.
Q. I have received a faulty item or there’s a problem with my jewellery/ KKJ home item – how do I return it?
We do our best to thoroughly inspect all items prior to shipping to ensure they are each in beautiful condition / working. However, if you do receive an item that in fact has a manufacturing fault, please email us within 2 days of receiving your order, with a photo & explanation of the issue.
If we are unable to determine the fault via the images supplied by you, Krystle Knight Jewellery will supply a prepaid return postage label for the item to be mailed back to us for inspection. Upon receiving & inspecting the jewellery piece or KKJ home item, we will then determine if it is a manufacturing fault, organising a replacement or refund if this be the case.
If after inspection we find the item is not deemed to have a manufacturing fault, the item can be returned back to you, at the cost of the customer, and you will not be eligible for a replacement or refund. Alternatively we can offer you a credit note less the cost of shipping for the prepaid return label.
All crystals are individually hand picked, each with their own magical characteristics for the recipient. Each piece will vary slightly form the image on the website. Crystals are selected for their healing and individual properties, and we cannot exchange for a different piece due to change of mind.
The jewellery and crystals are delicate and should be handled, stored and cleaned carefully. Please refer to our ‘Product Information’ for more details on how to care for your crystals and jewellery. If you find that your jewellery has a manufacturing fault an email must be sent to orders@krystleknightjewellery.com with your order information, address, along with a photo and description of the fault.
Q. Is there is warranty on my jewellery?
Jewellery purchased online or in store at krystle knight jewellery comes with a 6 month warranty (sale items excluded). The warranty does not cover accidental breakages, or general wear + tear such a faded or tarnished jewellery. Our warranty covers manufacturing faults or defects which will be determined by krystle knight jewellery within this time frame. Once this 6 months has lapse, unfortunately we are unable to cover under warranty.
Krystle Knight Jewellery does not take responsibility for lost jewellery.
Q. Have you received my return?
We will process your return within 5 business days of your item(s) being delivered to us. Once your return has been processed you will receive an email confirming your return has been processed and a credit applied to your account. Credit notes are valid for one year from being issued.
Q. Do I need to pay for postage to return an item?
Yes – customers will be responsible for postage and any associated re-postage due to a return. We don’t refund delivery charges, or the cost of returning products unless a product is received faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were shipped to avoid damage during transit. All items must be sent via a return method that is trackable. Krystle Knight jewellery cannot be held responsible for goods that may be lost or damaged during return shipping.
Q. Can I return a sale item?
Sale items are priced to clear so please choose carefully as we don’t accept returns on sale items. Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind. This includes change of mind in regards to the size or fit of your jewellery.
There are no warranties on sale pieces due to heavily reduced prices.
When a discount code is offered for one off flash sales, it is not in conjunction with any other offer, including the one off KKJ VIP new subscription 10% off code. Two or more codes cannot be used at the same time.
Q. Can I cancel my order ?
If you wish to cancel your order you may do so up to 24hrs after placing your order. A $10 restock fee will apply. In full transparency, this is due to the high fees that bank merchants still charge per order + refund fees to KKJ.
Q. What does Pre Order mean ?
Pre-orders will be advertised on the site. Any pre-orders will be noted with a date of dispatch from our warehouse at the time of ordering. Please note dates can be subject to change due to circumstances outside of our control. If a delivery is delayed we will endeavour to let affected customers know as soon as possible via email with a new delivery date quoted at the time of the communication.
If you have ordered styles on PRE ORDER PLUS styles that we have in stock, we will send all items together when the PRE ORDER style arrives. If you would prefer them shipped separately, please ensure to include this in notes & we can arrange 2 deliveries.
Q. I forgot to enter my discount code. Can I get a refund ?
Please email orders@krystleknightjewellery.com if you are having issues using a discount code.
Once an order has been placed we are unable to amend discount codes or refund partial payments. You can save your discount code for next time !
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