RETURNS + EXCHANGES
We want to make sure you love your KKJ purchase. If for any reason you are not happy with your purchase, you can return your item(s) within 14 days of receiving your order. To be considered for a return all items much be unworn, unused and returned in their original packaging. A credit note will be issued. We do not offer direct exchanges.
To prevent the need for a return when purchasing a ring, please carefully measure your finger prior to purchase. A sizing guide is available on each product in the 'sizing' tab and you can find a printable ring size chart HERE. Please ensure when you measure your finger that you measure your knuckle, to ensure the ring will fit over your whole finger.
Please note: Earrings cannot be exchanged due to health regulations. There are no exchanges or refunds on sale items, including the exchange of ring sizes. Any items not thoroughly packaged to avoid damage during shipment will not be accepted. You are responsible for postage & we don’t refund delivery charges. Items must be sent via a trackable postage method. Krystle Knight Jewellery cannot be held responsible for goods that may be lost or damaged in transit.
Sale items are priced to clear so please choose carefully as we do not accept returns on sale items. Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind. This includes change of mind in regards to the size or fit of your jewellery.
There are no warranties on sale pieces due to heavily reduced prices.
Please note: all sale + discounted orders will be packaged in a small cotton pouch with crystal card (no jewellery box).
Yes – customers will be responsible for postage and any associated re-postage due to a return. We do not refund delivery charges or the cost of returning products unless a product is faulty. Any items being returned will need to be thoroughly packaged in a similar manner to how they were shipped to avoid damage during transit. All returns must be shipped via a trackable method. Krystle Knight Jewellery cannot be held responsible for goods that may be lost or damaged during return shipping.
We will process your return within 5 business days of your item(s) being delivered to us. Once your return has been processed you will receive an email confirming your return has been processed and a credit applied to your account. Credit notes are valid for one year from being issued.
We do our best to thoroughly inspect all items prior to shipping, to ensure they are each in beautiful condition/ working. However, if you do receive an item that in fact has a manufacturing fault, please email us within 2 days of receiving your order, with a photo & explanation of the issue.
If we are unable to determine the fault via the images supplied by you, Krystle Knight Jewellery will supply a prepaid return postage label for the item to be mailed back to us for inspection. Upon receiving & inspecting the jewellery piece or KKJ home item, we will then determine if it is a manufacturing fault, organising a replacement or refund.
If after inspection we find the item is not deemed to have a manufacturing fault, the item can be returned back to you, at the cost of the customer, and you will not be eligible for a replacement or refund. Alternatively we can offer you a credit note less the cost of shipping for the prepaid return label.
All crystals are individually hand picked, each with their own magical characteristics for the recipient. Each piece will vary slightly from the image on the website. Crystals are selected for their healing + individual properties and we cannot exchange for a different piece due to change of mind.
The jewellery and crystals are delicate and should be handled, stored and cleaned carefully. Please refer to our Care Information for more details on how to care for your crystals and jewellery. If you find that your jewellery has a manufacturing fault please email firstname.lastname@example.org with your order information + address, along with a photo and description of the fault.
We are so sorry that you have received an incorrect item! Please email us via email@example.com with your order number and address along with a photo of the incorrectly sent item. We will endeavour to find a resolution for you as soon as possible.